FAQs

Nutritional FAQ

Cross Contamination

Hannah’s Pantry is a vegan patisserie which means all of our products are dairy, egg, lactose and animal product free.

The kitchen does hold animal products on the premises so although all measures are taken to avoid cross contamination we cannot guarantee against air born contamination. Please check with the individual that this environment is suitable for their needs before ordering.

What alternative flours do you use?

We use a variation of flours dependant on the flavour of the cake for example, ground almonds, buckwheat flour and gluten free plain flour.

What natural sweeteners do you use for the refined sugar free cakes?

We use a mixture of natural sweeteners such as agave nectar, date syrup and coconut nectar.

Are your products suitable for coeliacs?

We do offer a gluten free range, however the kitchen does hold wheat flour on the premises. Although all measures are taken to avoid cross contamination we cannot guarantee against air born contamination. Please check with the individual that this environment is suitable for their needs before ordering.

Are your products suitable for nut allergy sufferers?

We do have a selection of nut free cakes, however please feel free to email us with your specific requests and where possible we will be happy to substitute ingredients to match requirements. Please be advised there may be an extra charge for this.

Can you make me a non vegan cake?

No I am afraid we only bake vegan cakes. We can assure you these are just as absolutely delicious, if not more than a cake made with eggs and dairy.

Order & Delivery FAQs

Do you deliver to me?

Check your delivery cost below. If no options appear when you enter your postcode, we may not ship to you. Please contact us to arrange delivery.

I need my order sooner?

If you have missed the required 5 days’ notice you will be unable to select your required date online. Please do contact us via email or phone and we will be more than happy to try to fit in your order if possible.

Can I order over the phone?

We are unable to accept payments over the phone so your order must be placed online. We are happy to discuss your order over the phone if you require additional information.

Can I choose a differently decorated cake?

Please contact us via email or phone to discuss your requirements and we can of course decorate the cake in the way you would like.

Can I order a flavour that isn’t on the website?

If you cannot find your perfect flavour please feel free to contact us via email with your specific request. We will do our best to cater to your requirements and quote for a bespoke flavour.

How much notice do I need to give to change or cancel my order?

If you wish to change or cancel your order please contact us no later than 48 hours before your order is due to be delivered.

Can I change my delivery address once the order has been processed?

Please make sure you email us within 24 hours of placing the order and we will do our best to change the delivery address. We cannot promise this will always be possible.

What should I do if my cake is damaged upon delivery?

If any items are damaged please draw this to the attention of the delivery driver and please also contact us immediately . We may ask for photographic evidence of any damage. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or credit you with a replacement of exact order and delivery of prior order.

I don’t like my cake, can I return it?

Unfortunately we do not accept returns. Since taste is a very personal matter and subjective we cannot accept the return of any products merely because you do not like the appearance, taste or texture.

However, please do get in contact and give us your feedback, it is of great importance to us that you are happy with your product.